Contact Us
We're here to help! Whether you have questions, need support, or want to share feedback, our team is ready to assist you.
General Support
Questions about your account, app features, or general inquiries.
Email: support@balloond.com
Response: Within 24 hours
Technical Issues
App crashes, bugs, payment problems, or technical difficulties.
Email: tech@balloond.com
Response: Within 12 hours
Safety & Security
Report suspicious behavior, safety concerns, or security issues.
Email: safety@balloond.com
Response: Within 2 hours (urgent)
Send us a Message
Frequently Asked Questions
Quick answers to common questions
How quickly can I expect a response?
General inquiries: within 24 hours. Technical issues: within 12 hours. Safety concerns: within 2 hours.
Can I contact you through the app?
Yes, you can use the in-app help center to report issues or get support directly from your profile.
Do you have a phone number?
We primarily respond to emails for better documentation and follow-up. For urgent safety issues, call emergency services first.